CarTV: M3U IPTV Player, Cast — Support


Need a hand? We're happy to help — just email us.

Contact Us

Email: appxcreative@gmail.com

What We Can Help With

  • Problems or bugs — crashes, errors, or a stream that won't play. Please include your device model and iOS version, and tell us whether the problem happens on the device screen, while casting, or both.
  • Playlists and sources — help adding an M3U or M3U8 link, importing a playlist file, loading an EPG guide, or sorting out a source that loads but shows no channels.
  • Casting and car displays — getting the app to find your display, receiver, or car head unit, and what to do when casting won't connect. Both devices must be on the same Wi-Fi network, and the app needs Local Network permission in iOS Settings.
  • Subscription and billing — buying the subscription, restoring it on a new device, or cancelling. Billing runs through your Apple App Store account; cancel any time in Settings › [your name] › Subscriptions, with access lasting until the end of the paid period. Deleting the app does not cancel it.
  • Refunds — App Store purchases follow Apple's refund policy; you can request one at https://reportaproblem.apple.com. Write to us as well and we'll help where we can, though the decision is Apple's.
  • A child's purchase — purchases by minors need parental consent. If your child subscribed without your permission, email us promptly and also file a refund request with Apple at https://reportaproblem.apple.com. Enabling Ask to Buy in Family Sharing stops purchases on a child's device from completing without your approval.
  • Ideas and requests — a feature you'd like or a device you'd like supported. Send it over.
  • Anything else — general questions or feedback are always welcome.

Quick Checks First

Most issues clear up after a few basics: update the app and iOS to their latest versions, close and reopen the app, and confirm your internet connection is working. For casting, check that your device and the display are on the same Wi-Fi network and that Local Network permission is granted in iOS Settings. For subscription trouble, make sure you're signed in with the Apple ID used for the purchase and tap "Restore Purchases" inside the app. Still stuck? Email us and we'll take it from there.

A Note on Content

CarTV is a player only — it does not include, host, or provide any channels or media. You add your own playlist or source, and the app plays it. We can help with the app itself, but questions about a particular stream, its availability, or your subscription to it should go to whoever supplies that stream.

Thanks for using CarTV: M3U IPTV Player, Cast!

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